Urgent appointments
To request an urgent appointment (Monday to Friday)
- phone us on 01223 420511, at 8am Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
View a list of the doctors’ surgery times.
Read more about managing your health online.
Routine appointments
To request a routine appointment
- use our appointment request form, Monday to Friday. Please do not use this form for same-day or urgent appointment requests. We will aim to respond to your request within 1 working day, so if your need is urgent please contact the surgery by phone or call 111 for urgent medical advice.
- phone us on 01223 420511
- If you would like to book a routine same day appointment, please phone us at 8.00am Monday to Friday, when we are open
- If you would like to prebook an appointment for another day, please phone us Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your NHS account (through the NHS website or in the NHS App)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
View a list of the doctors’ surgery times.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner. Please note some conditions will mean that the clinician will need to see you in person to assess you therefore you may be advised that a telephone consultation is not appropriate for the appointment you are booking.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- reply CANCEL to your appointment reminder text message
- phone us on 01223 420511, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on admin.miltonsurgery1@nhs.net
Extended access services
Patients can access enhanced access services by calling the surgery who can make evening and Saturday appointments on their behalf. On a Tuesday evening the enhanced access service is run from Milton Surgery. On other weekday evenings and on Saturdays, patients can access appointments at other surgeries in the area.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Find urgent and emergency care services
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, you can request a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01223 420511.